Treat go-live as the start of operational use, not the finish line.

Discovery, configuration, migration, testing, training and launch all matter. So does what happens after users start depending on the system every day.

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Agree responsibility before configuration begins

The strongest projects make responsibilities visible. The customer owns business decisions and source-data quality; the implementation team owns agreed technical and configuration deliverables; acceptance criteria define when a workflow is ready.

Write down what each side owns

Support after go-live should focus on adoption, issue resolution, controlled changes and keeping the system useful as the organization evolves.

Before commitment: This website explains the approach. The accepted project documents define infrastructure ownership, service levels, security requirements, migration depth, integrations, support and acceptance criteria.

Plan the move before anyone touches production.

Tell us what must stay available, what data must move, who owns the infrastructure and where the current risk sits. That is enough to start a serious implementation discussion.

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